The following are a list of frequently asked questions. Simply click on the question to view the answer.
If you don't find the answer to the question you are looking for, just give us a call or complete our online form. We're happy to help.
Is it possible to have ADSL on my existing phoneline?
The short answer is 'Probably'. Initially, simply complete our online form entering your postcode and telephone number and we will get back to you straight away with an answer.
Please note that broadband is not compatible with Subscriber Meter Pulses Call Meters, 30K Loop/Out Of Area lines, Private Circuit/Leased Lines, Red ABC/RedCare alarm monitoring services, Featurenet or Featurenet 5000, PBX (Private Exchange), Auxiliary lines - (has been mainly replaced by the PBX-based Direct Dial Inward (DDI) service, DDI, ISDN. If you have one of these, please get in touch for a solution.
What equipment do I need for broadband?
You will need a PC, with either a spare USB slot or a network interface (either wireless or ethernet), a modem or router (Bandicoot recommends a router with a builtin firewall for added security) and a microfilter for each telephone socket that has equipment plugged in to it.
We can supply you with everything you need at competitive prices, just get in touch to chat about your personal requirements. Of course we can also deliver and install a new PC and router and give you a helping start with the internet essentials.
If my computer is not next to a phoneline, does it rule out broadband?
No. There are ways of getting round this. You can either get a telephone extension installed (a maximum of 30m from the master BT socket) or purchase a wireless router and wireless adaptor for your PC or laptop, taking care to add security to the wireless network.
We can supply you with a wireless router and wireless adaptors (USB or PCMCIA) to make this possible. Just get in touch to chat about your personal requirements. Of course we can also deliver and install the network adaptors and router and give you a helping start with the internet essentials.
What is the minimum contract period for broadband?
You won't be tied in to a long twelve month contract, the minimum period for connection is just one month.
How long does it take to have broadband installed?
It usually takes seven to ten days for activation.
I need a fixed IP address for work, can you help?
Broadband arranged by Bandicoot comes as standard with a fixed IP address.
I already have broadband, how do I migrate to your service?
You will need to ensure that you are not under a contract with your existing provider. You will then need to ask them for a MAC code and we will do the rest.
How do I use my new advanced email account?
A comprehensive user guide is available from Kerio.
Where do I download the Kerio Outlook Connector and the Kerio Synchronization Plug-in?
Both are available from the Kerio website.
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