Premier IFL

Support Case Study

Premier Freight were not happy with their existing support provider. Their pricing structure wasn’t clear and when we dug deeper into the invoicing, we identified that they were being charged more for their VoIP services than had been quoted.

In addition, when support issues were reported, they took a long time to be addressed and the engineers generally left having broken something else. We now look after their network, server, computers, backups, Office 365 emails and website. Live is easier for Premier Freight so they can concentrate on their international freight business.

Since switching out IT requirements to Stuart and his team at Bandicoot we have noticed a big improvement over the previous provider. From the first meeting we are impressed with Stuart and subsequently how efficiently the switch of providers went. Our network is now better organised, better protected and data back-ups are more efficient. Any problems are resolved swiftly, help is literally a phone call away. I would certainly recommend Bandicoots services.
Jonathan H-B, M.D, Premier Int’l Freight Ltd.