We have been supporting Chapman Group since 2007 and have provided all IT hardware, software and support during the last thirteen years and have lately migrated to Office 365. They like the idea of a fixed fee for remote support for their computers, servers, network and Office 365 environment and sleep soundly knowing that everything is monitored and backed up.
They also appreciate our consistent rapid response. On one occasion in high Yorkshire winds, their telegraph pole blew over, taking down their phone lines and internet connection. A Bandicoot engineer was onsite within a couple of hours with a mobile dongle to connect to their existing router. With this configured, we could connect their server and computers to the internet through the mobile phone signals. Their staff were back online within a couple of hours. In transpired that there would be a delay of up to two weeks before a new pole could be erected. Downtime for this length of time would have been catastrophic.