Background
A small UK manufacturing company relied heavily on virtual desktops and a hosted server to run its operations, including financial management through Sage. Their provider, which supported hundreds of businesses nationwide, was hit by a large-scale cyber attack. The incident encrypted the provider’s entire environment, including backups, crippling approximately 800 clients across the country.
Challenge
The manufacturer was suddenly left without access to their desktops or Sage server, placing both their daily operations and financial systems at risk. With production and administration reliant on these tools, downtime could have had significant financial consequences.
Response
Our team was contacted and, due to the impact on their business, we visited the client the same day to get them operational again. By installing Sage on a local desktop, sharing access across staff, and restoring from the latest available backup, we were able to get them back up and running that same day.
Long-Term Solution
In the following weeks, we worked with the company to modernise their IT infrastructure. This included:
- Supply and installation of new desktops to replace their dependency on the compromised environment.
- Migration to a new server, ensuring smooth integration with Sage and other business applications.
- Implementation of robust backup systems, with immutable backups to prevent tampering or encryption by future attacks.
- Deployment of enhanced security measures, reducing risk exposure.
- Provision of local IT support, giving the business a trusted point of contact for ongoing needs.
Outcome
The manufacturer was able to resume operations quickly, minimising downtime and disruption. Today, they enjoy:
- Peace of mind with immutable backups that safeguard against cyber threats.
- Strong, modernised security protections.
- Reliable, local IT support tailored to their business needs.
This transformation has not only resolved the immediate crisis but also positioned the company for greater resilience and confidence in their IT systems going forward.
