CHOOSING YOUR IT SUPPORT PACKAGE
It’s important to choose the right package for your business needs. Whether you are on a tight budget or you want us to do whatever it takes to protect your IT resources, we can help.
Giga is the very minimum that businesses should subscribe to. We manage your security updates and install our antivirus software. We also monitor your computers and are ready to support you whenever you need us.
Although 95% of the time we can fix your IT issues remotely, all our contract clients receive 20% off onsite any IT support that may be needed.
Tera clients also have unlimited Helpdesk Support, enabling us to quickly and effectively fix IT problems by taking control of the user’s mouse. Unlimited Helpdesk Support also includes Remote PC Set Up, taking away all the stress of setting up new PCs. All with the comfort of a fixed price, monthly support plan, helping you control your IT budget.
Peta, our Complete IT support package will give you the confidence that you are protected by the best virus, spam and phishing filtering service on the market. You will also have the peace of mind that we are monitoring your computers around the clock. Once we install our application onto your devices then our Remote Monitoring Suite proactively checks your devices and spots small problems before they turn into big ones!
With over 400 scripts for self-healing, it will save you valuable time in liaison with our engineers. Everything will work simply and seamlessly because of the automated checks. Rather than wait for problems to happen, the application alerts our engineers so that we can log in and resolve the issue before you are even aware of it.
Peta offers the additional the reassurance that your IT security has been professionally audited. We are so confident in our IT Security audit and security practises, that we provide a Virus Recovery Guarantee. Once you implement the recommendations, if you suffer from an encryption virus, not only do we guarantee a maximum 1 hour response time but we will also clean or reinstall any infected device/s free of charge. In conjunction with the our Data Recovery Guarantee as standard, you can rest assured that your Office 365 emails, diary and data are all securely backed up!
Peta also provides the competitive advantage of a personalised, expert, money saving maintenance plan. Every year we come out to do an Annual Strategic IT Review, ensuring your changing business needs are accounted for in a realistic upgrade plan. We run through your business plans, do a security update and provide you with a realistic plan for updating any old machines or software that no longer meet our Minimum Standards. We can also provide any technical specifications, giving you the reassurance that you are buying what you actually need! We can also supply any new equipment needed, making it a hassle-free experience.