IT Support

IT SUPPORT

"Bandicoot provide the ultimate IT support for our business ...”

- John Wright, The Chapman Group of Companies

Service Level Guarantees

You can expect a proactive service where everything runs smoothly. We have a mature IT infrastructure and are so confident in our service that we provide guarantees with our packages.
Guaranteed response time, 3 rings, it fix, data recovery, virus recovery, onboarding
WHAT WE CAN DO FOR YOU

Choosing your IT support package

It’s important to choose the right package for your business needs.

Why not get a quote here or book a discovery call with us to find out exactly how we can help your business!

Our IT Support Packages

GIGA

Monitoring your computers and ready to help

£8.50

per month, per device

TERA

Unlimited remote helpdesk support

£26.00

per month, per device

PETA

The complete IT support package

£32.50

per month, per device
SECURING YOUR BUSINESS

Leave your IT security to us

Our Peta package offers the reassurance that your IT security has been professionally audited. We are so confident in our IT Security audit and security practises, that we provide a Virus Recovery Guarantee and Data Recovery Guarantee as standard.

You can rest assured that your Microsoft 365 emails, calendar and data are all securely backed up!

Frequently Asked Questions

We've compiled a list of answers to common questions.

Giga is perfect for a small business owner who has a limited IT budget. If you want the peace of mind that we are monitoring your computers and our expert, qualified technicians are ready to step in, then Giga is the right package for you. Read more about Giga’s features in the table above.

Tera is best for a company that needs regular IT support. Our Tera package includes unlimited helpdesk support for an affordable monthly support plan. Designed for businesses that depend on smooth-running IT, Tera will give you all the benefits of Giga plus unlimited helpdesk support. We will also provide an annual strategic IT review including your personalised, expert, money saving maintenance plan. Read more about Tera’s features in the table above.

Peta is our complete IT support package for business that rely on IT. With all the benefits of Giga and Tera, our Peta package will give you the peace of mind that your data security has been audited by experts. With added security features, Peta provides the confidence that your emails are filtered, your staff are prepared and you are protected by the best antivirus on the market. Peta also includes Microsoft 365 backups for added external data security.

It’s important to choose the right package for your business needs. Whether you are on a tight budget or you want us to do whatever it takes to protect your IT resources, we can help.

Giga is the very minimum that businesses should subscribe to. We manage your security updates and install our antivirus software. We also monitor your computers and are ready to support you whenever you need us.

Although 95% of the time we can fix your IT issues remotely, all our contract clients receive 20% off any onsite IT support that may be needed.

Tera clients also have unlimited Helpdesk Support, enabling us to quickly and effectively fix IT problems by taking control of the user’s computer. Unlimited Helpdesk Support also includes Remote PC Set Up, taking away all the stress of setting up new PCs. All with the comfort of a fixed price, monthly support plan, helping you control your IT budget.

Peta, our complete IT support package will give you the confidence that you are protected by the best virus, spam and phishing filtering service on the market. You will also have the peace of mind that we are monitoring your computers around the clock. Once we install our application onto your devices then our Remote Monitoring Suite proactively checks your devices and spots small problems before they turn into big ones!

Our service has been rated 5 stars on Google since we started we started 18 years ago. Read our Google reviews here or read some of our case studies here.
We provide IT support across the UK, but our focus is on towns and cities in the North West including Burnley, Blackburn, Rossendale and Preston in Lancashire, Bolton Bury, Rochdale in Greater Manchester and also Todmorden, Halifax and Hebden Bridge in West Yorkshire.
We provide IT support to many different market sectors but do specialise in distribution, logistics, engineering and also accountancy firms.

All our contract clients are covered by our Data Recovery Guarantee! Do you want the reassurance that your emails, calendar and data is securely backed up? The Data Recovery Guarantee applies to all Giga, Tera and Peta clients who have either: Stored their data on a server (which is included in their subscription), has subscribed to our cloud backup service and in addition has at least two external backup disks in daily rotation; or have stored their data in OneDrive or SharePoint and subscribed to our Office 36 Backup Service. If you subsequently lose data, we will reimburse one month’s subscription to your IT Support Package.

We will make every effort to fix your IT problems via our remote Helpdesk Support. If, however our first line IT Support Technician is unable to resolve the matter it will be passed immediately to our second line IT Support Technician.

If our second line IT Support Technician is unable to fix the issue remotely, we will inform you that on-site support is required and prioritise a visit to your premises in accordance with the Service Request priorities.

We can guarantee to fix a hardware issue, but that may mean replacing hardware, possibly including your P.C or laptop. We cannot however guarantee to fix software issue that is not supported or licenced.

This guarantee is subject to the Guaranteed Fix exclusion list provided in your proposal.

Any subsequent on-site support will be charged for according to the Rate Schedule provided.

We will make every effort to fix your IT problems via our remote Helpdesk Support. If, however our first line IT Support Technician is unable to resolve the matter it will be passed immediately to our second line IT Support Technician.

If our second line IT Support Technician is unable to fix the issue remotely, we will inform you that on-site support is required and prioritise a visit to your premises in accordance with the Service Request priorities.

We can guarantee to fix a hardware issue, but that may mean replacing hardware, possibly including your P.C or laptop. We cannot however guarantee to fix software issue that is not supported or licenced.

This guarantee is subject to the Guaranteed Fix exclusion list.

Any subsequent on-site support will be charged for according to the Rate Schedule provided.

When you call our office, a qualified IT Technician, or other technically competent person who can relay a detailed message to second line support, will answer the call within three rings or less.

You must contact the Bandicoot Helpdesk immediately for support if you have any difficulty implementing any of the recommendations detailed in your Security Audit Report.

If, subsequently you suffer from an encryption virus, we will classify your Service Request as a Critical Priority and guarantee a maximum, 1 hour response time as per our Guaranteed Response Times outlined in this Agreement. We will also clean or reinstall any infected device/s free of charge.

This guarantee becomes effective once you have implemented any recommendations from your IT Security Audit and Report and relevant staff have attended the Phishing Awareness Training.

We can start the onboarding process within a few days of you signing your proposal. Here is a link to the onboarding process we’ll run through.

Are your staff cyber safe?

“The booklet provided to our employees to help them recognise Cybercrime was invaluable, a handy guide full of excellent tips providing straightforward and practical information in a quick and easy to read format.  The section on phishing emails was particularly beneficial and the mouse mat that accompanied the booklet is a constant reminder of what to look out for – practical and preventative – a great combination.”

– Debbie Ellison, M Chapman & Sons Textiles Ltd
Cybersecurity Booklet

Having been let down by our previous I.T. support company, I’ve found Bandicoot to be a complete breath of fresh-air. They have been extremely competent, helpful and responsive to all our challenges and on the back of that, I’m committed to including Bandicoot in all our forthcoming & future I.T. Projects. I have been reassured by the level of support provided by Bandicoot to date. It helps me to sleep at night so on this basis, I am happy to personally recommend Stuart and his team to you too.

Shaun Greenwood
Alphatek Hyperformance Coatings Ltd

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Get an instant quote or book a meeting with Stuart to explore our IT support services.