As well as monitoring our servers, websites and email hosting 24 hours a day, 7 days per week, our dedicated team of IT Technicians provide help desk support and onsite support from 9am until 5pm, Monday to Friday (except bank holidays).
Our friendly and skilled Technicians can use remote desktop access via the internet in order to investigate issues and talk you through fixes fast; helping you resolve issues without waiting for an onsite visit.
If you can access the internet they will give you a code to log into our IT Support Centre and fix your IT problem remotely. 95% of our clients’ IT problems are fixed over the phone in minutes, saving them time and money. If we can’t fix it on line we will come out to your premises or you can bring your computer here to be fixed!
When you need hands on support we guarantee will get to you by at least the next business day. When urgent issues arise that are affecting your business operation and cannot be resolved remotely, we will endeavour to send a Technician immediately to your premises.
Clients with Unlimited Onsite Support Contracts will have priority for onsite support visits.
Do you need regular IT support services? Better still do you want a proactive service where everything runs smoothly? We will take care of all your IT needs for a fixed, monthly fee.
Let us guide your IT purchases, even if you are buying from another supplier, so that you get maximum value for money and the right level of functionality for your business.
We offer all clients a complimentary IT systems health check covering all servers, computers, network security and internet connection.