We're here to help

Create a ticket or get instant answers to common questions

Open a Support Ticket

Contact our helpdesk team for IT or website support.  

Knowledge Base

Visit our knowledge base to find instructions and solutions for common issues.

Connect to a Technician

Enter a code to allow a technician to remotely access your computer.  

Frequently Asked Questions

We've compiled a list of answers to common questions.

Click the “Open Ticket” button above and fill in the form to open a ticket with us. We also accept tickets sent via email, phone or via the Bandicoot app on your computer.

  • Send your issue or request to support@bandicoot.co.uk to open a ticket via email.
  • Call 01282 506 616 if you’d rather speak to someone on the phone.
  • You can also right-click the black Bandicoot “pointer” icon in your taskbar tray and click “Open New Ticket”.

If your request is urgent, you will get the fastest response if you call our support desk on the phone number above.

We’ll get back to you as soon as we can. Our working hours are 9am – 5pm, Monday – Friday. Our of hours support is available for urgent issues.

A service ticket is a record of the communication between the technician and client relating to an issue or request. Tickets are automatically created when emailing our support@bandicoot.co.uk email address or when submitting the “Open a Ticket” form. A technician will manually create a ticket for you if you choose to call us or use our chat function.

Our technicians can use two methods to connect to your computer. The quickest and easiest method is to connect via the management agent installed on your computer. To do this, we’ll generally just need the name of the computer and we can remote in without you having to do anything. The second method is used if our management agent is not installed or not working. To allow a technician onto your computer using this method, click the “Enter Code” button above and enter the code given to you by the technician. A small file will be downloaded, please run or open this file to start the connection.

Of course! Visit our knowledge base to find instructions on how to fix basic issues. Please submit a ticket with us if you do need any assistance.

Our support team will only be able to assist once your business has subscribed to one of our packages. If you have an urgent issue, and are not currently subscribed to a package, please give us a call on 01282 506 617 to discuss your requirements. In most cases, we can deal with urgent issues within a few hours of onboarding your business devices.

Don't have agreement with us yet? Book a discovery call to see how we can help.

John Burton

IT Technician

About John

John joined our team in March 2024, bringing with him six years experience of working in the manufacturing industry as an IT Technician.

John has a natural aptitude for technology and enjoys helping people by making their work easier and more efficient through technical support and expertise.

As an IT Technician, John plays a vital role in resolving IT-related issues for our clients. Whether it’s troubleshooting device problems, providing technical support, or assisting with projects and installations.

Outside of work, John enjoys going to the Gym, playing his Xbox, cooking, cycling and walking. He’s also known to enjoy the odd alcoholic beverage, especially whilst on holiday!