IT Support
IT SUPPORT
IT support that keeps you running - and keeps you safe
IT problems are frustrating. But the bigger risk for most Lancashire businesses right now isn't downtime - it's a cyber attack that brings everything to a halt, and a basic support contract that leaves you exposed when it happens.
That's why we offer one package. Protect. Everything you need to keep your business running and your data safe.
SUPPORTING BUSINESSes, schools & colleges
Most IT support fixes problems. It doesn't prevent them.
Cyber threats are increasing every year. Ransomware, phishing, invoice fraud, account takeovers - businesses of all sizes are being targeted, and the consequences can be devastating. Lost data. Weeks of disruption. Insurance claims refused because the right measures weren't in place.
Standard IT support was never built to deal with this. It reacts when things go wrong. Protect is designed to stop things going wrong in the first place.
If you're with another provider on basic support, it's worth asking: what actually happens if you get attacked?
SUPPORTING BUSINESSes, schools & colleges
Most IT support fixes problems. It doesn't prevent them.
Cyber threats are increasing every year. Ransomware, phishing, invoice fraud, account takeovers - businesses of all sizes are being targeted, and the consequences can be devastating. Lost data. Weeks of disruption. Insurance claims refused because the right measures weren't in place.
Standard IT support was never built to deal with this. It reacts when things go wrong. Protect is designed to stop things going wrong in the first place.
If you're with another provider on basic support, it's worth asking: what actually happens if you get attacked?
What's Included in Protect?
When you partner with Bandicoot on Protect, you get an entire team working behind the scenes to keep your business safe and running. That means access to a virtual IT Director who understands your business goals, an Infrastructure and Projects Engineer keeping your systems in good shape, and a dedicated Cyber Security Lead focused on staying ahead of threats — all backed by our friendly helpdesk team whenever you need day-to-day support.
Feature / Benefit
Bandicoot Protect
vs Typical MSP
Feature / Benefit
Bandicoot Protect
vs Typical MSP
SECURING YOUR BUSINESS
Are you actually protected?
Many cyber insurance policies now expect specific security measures to be in place. Without them, a claim can be refused.
Protect is designed to align closely with Cyber Essentials Plus and the expectations of most cyber insurers - so you're not just covered on paper, you're genuinely protected in practice.
If you're not sure whether your current setup would hold up, we're happy to take a look. No obligation, no jargon.
Your IT Peace of Mind, Guaranteed
We understand that IT downtime can disrupt your business, impacting productivity and costing you valuable time and money. That's why we go beyond the typical IT support experience with our service level guarantees.
Your call will be answered within three rings, ensuring you get the help you need when you need it.
Your data is safe with us. Our comprehensive backup solutions and data recovery guarantee give you ultimate peace of mind.
We'll respond to your critical requests within 1 hour, minimising downtime and keeping your business running smoothly.
Your call will be answered within three rings, ensuring you get the help you need when you need it.
Your data is safe with us. Our comprehensive backup solutions and data recovery guarantee give you ultimate peace of mind.
We'll respond to your critical requests within 1 hour, minimising downtime and keeping your business running smoothly.
“
Having been let down by our previous I.T. support company, I’ve found Bandicoot to be a complete breath of fresh-air. They have been extremely competent, helpful and responsive to all our challenges and on the back of that, I’m committed to including Bandicoot in all our forthcoming & future I.T. Projects. I have been reassured by the level of support provided by Bandicoot to date. It helps me to sleep at night so on this basis, I am happy to personally recommend Stuart and his team to you too.
Shaun Greenwood
Alphatek Hyperformance Coatings Ltd
Ready to protect your business?
Book a call with Stuart or Tom to find out if Protect is right for you – or request a quote and we’ll get back to you shortly.
Frequently Asked Questions
We've compiled a list of answers to common questions.
Our service has been rated 5 stars on Google since we started we started over 20 years ago way back in 2004! Read our Google reviews here or read some of our case studies here.
Our contract Protect and Complete clients are covered by our Data Recovery Guarantee! Do you want the reassurance that your emails, calendar and data is securely backed up? The Data Recovery Guarantee applies to our Protect and Complete clients who have either stored their data on a server (which is included in their subscription) and has subscribed to our cloud backup service; or have stored their data in OneDrive or SharePoint. If you subsequently lose data, we will reimburse one month’s subscription to your IT Support Package.
We will make every effort to fix your IT problems via our remote Helpdesk Support. If, however our first line IT Support Technician is unable to resolve the matter it will be passed immediately to our second line IT Support Technician.
If our second line IT Support Technician is unable to fix the issue remotely, we will inform you that on-site support is required and prioritise a visit to your premises in accordance with the Service Request priorities.
We can guarantee to fix a hardware issue, but that may mean replacing hardware, possibly including your P.C or laptop. We cannot however guarantee to fix software issue that is not supported or licenced.
This guarantee is subject to the Guaranteed Fix exclusion list provided in your proposal.
Any subsequent on-site support will be charged for according to the Rate Schedule provided.
We will make every effort to fix your IT problems via our remote Helpdesk Support. If, however our first line IT Support Technician is unable to resolve the matter it will be passed immediately to our second line IT Support Technician.
If our second line IT Support Technician is unable to fix the issue remotely, we will inform you that on-site support is required and prioritise a visit to your premises in accordance with the Service Request priorities.
We can guarantee to fix a hardware issue, but that may mean replacing hardware, possibly including your P.C or laptop. We cannot however guarantee to fix software issue that is not supported or licenced.
This guarantee is subject to the Guaranteed Fix exclusion list.
Any subsequent on-site support will be charged for according to the Rate Schedule provided.
You must contact the Bandicoot Helpdesk immediately for support if you have any difficulty implementing any of the recommendations detailed in your Security Audit Report.
If, subsequently you suffer from an encryption virus, we will classify your Service Request as a Critical Priority and guarantee a maximum, 1 hour response time as per our Guaranteed Response Times outlined in this Agreement. We will also clean or reinstall any infected device/s free of charge.
This guarantee becomes effective once you have implemented any recommendations from your IT Security Audit and Report and relevant staff have attended the Phishing Awareness Training.
We can start the onboarding process within a few days of you signing your proposal. Here is a link to the onboarding process we’ll run through.