Escalation of Service Requests

Informal

As we know, life can be challenging at times, so if you need something done urgently, please let one of our technicians know and they will do their best to escalate your ticket up to critical.

To speak to a technician please call 01282 506616.

Formal

We also leave an open communication channel “right up to the big boss”. Should you be unhappy with the classification attached to your ticket or the speed of response, please use the following escalation points.

Operations Manager

Name: Tom Coley

Email: Tom@bandicoot.co.uk

Phone: 01282 506 616

Managing Director

Name: Stuart Bowen

Email: Stuart@bandicoot.co.uk

Phone: 01282 506 616

Please note that these Escalation Points are not to be used for lodging new tickets.

Business Hours

Our Business Hours are Monday to Friday, 9am to 5pm Monday to Friday (except bank holidays). Should you lodge a Service Request outside of these hours it will not be activated until our Business Hours recommence.

Should you require urgent IT support outside of these hours however, we will provide it at our sole discretion. Our out of hours charge will incur as set hour in our Rate Schedule shown in Appendix E of your proposal.

Out of Hours Contact Number:

01282 960 801