Support Case Studies

Euro Pro

Bandicoot have been providing IT support to Euro Pro since late 2014, we supplied and maintain an onsite NAS and the majority of their networking equipment. We ensure that their business runs smoothly by remotely monitoring their network and internet connections, this allows us to act quickly if there are any problems.

Title Role

In 2006 Ian Bradshaw asked his website designer for a recommendation for a company to supply install and maintain a new server and computers for his new business venture, Title Role Productions. Ian Winstanley recommended Stuart Bowen of Bandicoot Limited and the new server, three PCs, a laptop, broadband router and antivirus protection. Since January 2007 Bandicoot has been proactively monitoring TitleRole’s network to ensure things run smoothly and stepping in when needed. The server was replaced in the Autumn of 2012 with zero business hours downtime and Ian’s business is continuing to grow thanks to reliable computer systems supported by Bandicoot Limited of Burnley Lancashire.

JRC Roofing

Bandicoot has been providing JRC Roofing with unlimited onsite and remote support since April 2013. Their server is monitored and informs Bandicoot of any problems with their system backups, antivirus or disks. When any issues arise, JRC Roofing know that one phone call will result in either immediate remote support or a prompt onsite visit to resolve issues as quickly and painlessly as possible.

Higher Access

Bandicoot have been looking after the IT needs of Higher Access in Burnley since August 2008.
Over the last four years and counting, we have supplied a new server, desktops and laptops as their business has grown.
We also recently project managed the office move from Ramsbottom to Burnley, overseeing the installation of their communication links, supplying and installing a new Avaya phone system and keeping stress levels down by ensuring there was no business hours downtime during this difficult time.

Kingfisher Consultants NW

Kingfisher Consultants NW contacted Bandicoot in March 2010 when their existing IT support provider decided to emigrate. There was already a trust between the two companies, with Bandicoot having hosted and designed their website since 2007.
Bandicoot supplied, installed, configured and migrated their existing data to a new Dell Poweredge Small Business Server together with two new Dell Vostro laptops. Since then, we have supported them on an adhoc basis.

Line Industries

Stuart Bowen used to work with Ceri Williams in Poptel and after they both left for bigger better things, they kept in touch. When Ceri started working at Line Industries, he recommended Bandicoot for hosting support.
Since 2007, Bandicoot has looked after the hosting of their Reckitt Benckiser server, migrated the sites for the Paramount Comedy Channel provided out of hours support and supplied SSL certificates for the CMS system.