Claim your FREE cyber security goodie pack!
Facebook-f Twitter Linkedin Instagram Youtube
Bandicoot - Secure IT Services for your Business
Get In Touch

About Us

Ten reasons why Bandicoot is the obvious choice for your IT Support

How do you know you can trust us to be your IT support provider?

We deliver IT services to over 200 businesses, schools and colleges, typically based in the north west that have between seven and seventy computer users. We are ISO9001 and ISO27001 accredited and provide IT support packages, proactively monitor our clients’ systems and fix many things before the client even knows they’re broken! We also provide help desk support for IT issues and answer 99% within three rings!

The main industries we serve are:

  • Engineering
  • Distribution
  • Logistics
  • Accountancy services
  • Education (schools and colleges)
Read MoRE

2004

Year we were founded

3000+

Cups of coffee

600+

Monthly active devices

99%

Positive feedback

Our Team

Our team of technical experts are based in our own premises and overseen by Stuart (aka Mr Bandicoot) the man who started it all in 2004. Read more about Stuart’s story here.

As you would expect from anyone with his technical genius, Stuart is a classic introvert, so we try to keep him in the background until we need his expertise. Tom handles all things operational and manages our team of friendly IT Technicians. Anna leads on business strategy, marketing, compliance, health and safety and all things HR.

We would love to chat about getting the most from your IT, whatever industry you work in!

Stuart

Managing Director (& Mr Bandicoot)
Stuart is Mr Bandicoot, the man who started it all, and our inspirational guru for all things IT-related.

Anna

Commercial Director
Anna is fully CIPD qualified and has a background in HR and business. She is responsible for commercial strategy and business development.
Tom Coley

Tom

Operations Manager
Tom is responsible for ensuring the operational side of the business runs smoothly.

Luke

IT Support Team Manager
Luke is dedicated to leading and mentoring our IT support professionals, ensuring they deliver exceptional technical support.

Anjana

Cybersecurity Specialist
Anjana takes a proactive approach to problem-solving to bolster our cybersecurity defences and manage security incidents
Jamie Bowen

Jamie

Software Engineer
Jamie's role is to develop bespoke software for our clients and occasionally work on website hosting and maintenance.

Oscar

IT Technician
Oscar’s role is to support clients with IT issues, fix laptops, greet clients and install PCs.

Owen

IT Technician
Owen’s role is to support clients with IT issues, fix laptops, greet clients and install PCs.

Alfie

Client Experience & Office Co-ordinator
Alfie is responsible for ensuring client satisfaction by managing queries efficiently.
Karin Wilson

Karin

Accountant
Karin balances the books and does all the usual clever things that accountants do.  

Bruce

Head of Morale
Bruce has the important job of managing the music playing in the office, and making tea and coffee for all employees.
WHAT WE DO

Mission statement

Partnering with businesses, supporting them to work more efficiently, through effective use of Information Technology.

Our Services

“

As an Engineering SME founded in 1993, we have always been imaginative with our use of I.T. within the business. Our systems touch every corner of the operation and it’s imperative that they always run reliably. Keeping them in good shape can be challenging. I have worked closely with Stuart on everything from asset & system logging & documentation, hardware maintenance, disaster recovery planning, data backup, configuration, software solutions, database design & development, CCTV and communications etc.

Having been let down by our previous I.T. support company, I’ve found Bandicoot to be a complete breath of fresh-air. They have been extremely competent, helpful and responsive to all our challenges and on the back of that, I’m committed to including Bandicoot in all our forthcoming & future I.T. Projects. I have been reassured by the level of support provided by Bandicoot to date. It helps me to sleep at night. I am happy to personally recommend Stuart and his team to you too.

Shaun Greenwood
Alphatek Hyperformance Coatings Ltd
Shaun Greenwood - Alphatek

Now you know us, let's get to know you?

Book a call
BANDICOOT IN THE COMMUNITY

Find out more about what we do to help our local community and environment

Read More
Bandicoot are part of Burnley Bondholders

Alfie Canby

Client Experience & Office Co-ordinator

Linkedin
  • Coffee, Milk, 1 Sugar

About Alfie

Having joined Bandicoot with a strong foundation in IT literacy and creative communication, Alfie Canby is our Client Experience & Office Coordinator.

A lifelong Burnley local, Alfie brings a mix of technical know-how and design flair. Before joining Bandicoot, he worked as a Graphic Designer and Media Communicator, following his studies in Forensics and Criminal Investigation at Burnley College.

Alfie is responsible for ensuring client satisfaction by managing queries efficiently, while also developing skills in digital marketing and business communication. His early fascination with computers, coupled with over a decade of personal experience, makes him a valuable asset to the team.

Outside of work, Alfie enjoys countryside walks, gym sessions, gaming, and creating video content. He’s also a published poet and a keen sketch artist with a passion for storytelling through visuals.

Looking ahead, Alfie is excited to grow within Bandicoot—combining his technical and creative strengths to support marketing, social engagement, and strategic development.

Owen Hamilton

IT Technician

Linkedin
  • Tea, Milk, 2 Sugars

About Owen

With over a decade of hands-on experience across 1st and 2nd Line Support, deployments, and hardware upgrades, Owen Hamilton joins Bandicoot as an IT Technician.

Originally from Manchester, Owen has built his career supporting IT operations in a range of locations including St Helens and Queensferry. Bandicoot marks his first role in Burnley, where he’s now part of our growing technical support team.

At Bandicoot, Owen is focused on managing inbound service desk calls, resolving tickets efficiently, and helping to reduce workload pressure across the technical team. His support ensures that senior technicians can remain focused on field operations and complex project delivery.

Owen’s wealth of experience and practical approach makes him a reliable asset, particularly when it comes to diagnosing issues, deploying systems, and optimising end-user experiences. He’s known for his calm, methodical style and commitment to keeping systems running smoothly.

Outside of work, Owen is a keen cook and an avid consumer of sports and media—enjoying everything from football and UFC to documentaries and films. He also values time spent exploring historic locations, nature reserves, and the coast with family and friends.

Eager to grow within Bandicoot, Owen is looking forward to contributing his knowledge while expanding his capabilities across new technologies and client-focused services.

Anjana Shukla

Cybersecurity Specialist

Linkedin
  • Chai

About Anjana

Anjana, now a Cybersecurity Specialist, joined our team in July 2024, bringing a robust background in IT infrastructure and an MSc in Cybersecurity. Her expertise is further strengthened by her experience in major incident management and process automation. Anjana is passionate about continuous learning and is dedicated to advancing our IT security goals.

In her current role, Anjana uses her proactive approach to problem-solving to bolster our cybersecurity defences, manage security incidents, and implement crucial IT security measures. She is committed to ensuring the integrity and safety of our systems, and her dedication to continuous improvement makes her an invaluable asset to our team.

Outside of work, Anjana enjoys reading, nature walks, engaging in creative crafting, and working out in the gym. As a social introvert, she channels her focused dedication into her work, consistently striving to do her best.

Luke

IT Support Team Manager

  • Coffee, Milk, 2 Sugars

About Luke

Luke has been an integral part of the IT industry for about 10 years, bringing extensive experience and a deep understanding of technology. With a Bachelor’s degree in Computing (BSc) and a Customer Service NVQ, Luke is exceptionally well-equipped to tackle a wide range of technical challenges and lead a team. His favorite technologies include Microsoft, Meraki, and he’s also delved into Linux.

Now as our IT Support Team Manager, Luke is dedicated to leading and mentoring our IT support professionals, ensuring they deliver exceptional technical support and solutions to clients. He focuses on optimizing team performance, streamlining processes, and maintaining high standards of customer service. His expertise and commitment ensure every issue is handled efficiently and effectively, both by himself and his team.

Outside of work, Luke enjoys music, sports like football and darts, and keeping up-to-date with the latest industry trends.

Anna Bowen

Commercial Director

Linkedin
  • Peppermint Tea

About Anna

Anna is fully CIPD qualified and has a background in HR and business. She is responsible for commercial strategy and business development.

In addition to leading the company’s business expansion and strategic market positioning, Anna champions the prioritization of people. Whether it’s nurturing employees, fostering customer relationships, or engaging with the community, she believes in cultivating trust and loyalty. She understands that satisfied customers not only return but also become enthusiastic advocates for the brand, serving as catalysts for sustainable growth.

Anna moved to Burnley in 2009 and says it’s the best place in the world to live and is in awe of its rich industrial heritage. In her spare time Anna likes nothing more than riding through the countryside on a steady pony.

Stuart Bowen

Managing Director (& Mr Bandicoot)

Linkedin
  • Coffee, Milk, No Sugar

About Stuart

Stuart is Mr Bandicoot, the man who started it all, and our inspirational guru for all things IT-related. Stuart’s area of expertise is so wide-ranging that it’s more like a whole continent. He has over 25 years’ involvement in IT across different sectors, applying his professional skills, while building up a formidable wealth of knowledge and practical experience. This includes Windows desktop and server support, networks, domains and DNS, email, databases, website hosting and developing specialist software.

He’s now added to his formidable experience by running both a successful IT company, and a business centre.

Stuart personifies Bandicoot’s can-do approach to helping SMEs. He knows his tech, but he also knows people and how to support them. He says he likes being the boss because he doesn’t have to answer to anyone – except his customers, his staff, his tenants, his suppliers, Companies House and HMRC.

When not working, Stuart likes to cook, then eat what he’s cooked, then work it all off on long walks through the Lake District. He’s fond of the old techie joke: there are only 10 types of people in the world, those who understand binary, and those who don’t.

Jamie Bowen

Software Engineer

Linkedin
  • Coffee, Milk, No Sugar

About Jamie

Jamie is the one and only son of IT guru and founder of Bandicoot, Stuart Bowen!

Like his dad, Jamie is almost permanently sat in front of a computer. He built his first PC at age five and has been obsessed with them ever since. Jamie is very creative and has always got some technical project on the go. At home he has his own workshop/mancave where he likes to work on his creations.

Jamie brings with him an NVQ level 3 in Computing from Burnley college and is best at writing software in a variety of languages, his favourite being Bash and Rust. Now after getting his “grounding” on the IT helpdesk at Bandicoot, he has moved into a more development focused role.

Despite being technical, Jamie is actually quite sociable and enjoys nothing better than a few beers with his mates on a Friday night.

Oscar Reynolds

IT Technician

Linkedin
  • Peppermint Tea

About Oscar

Oscar joined our team in February 2024, bringing with him a natural aptitude for technology and a passion for innovation. Currently undertaking a Level 3 Apprenticeship as an Infrastructure Technician, Oscar is dedicated to honing his skills and expanding his knowledge in IT. With aspirations to specialize in software development, Oscar plans to pursue further education upon completing his Level 3 qualification.

As a First Line Technician, Oscar plays a vital role in resolving IT-related issues for our clients. Whether it’s troubleshooting device problems, providing technical support, or assisting with installations.

Outside of work, Oscar enjoys indulging in his interests. Whether he’s diving into the world of software development, playing guitar, or binging movies and shows, he is always occupied with something. 

Tom Coley

Tom Coley

Operations Manager

Linkedin Microsoft
  • Coffee, Milk, No Sugar

About Tom

Having joined the company in 2014 as an apprentice and completing his NVQ and Microsoft Certifications, Tom is now Operations Manager at Bandicoot.

Tom is responsible for ensuring the operational side of the business runs smoothly while also working on the support desk and assisting with website development and maintenance. In addition, he’s passionate about developing internal software to aid our technicians and developers.

Tom finds both IT technology and web app development fascinating and absorbing, while staying on the right side of sociable – he shares this infectious sense of enthusiasm with his co-workers and the staff he supports.

Tom’s doing the job he loves, and you can clearly see this in his dedication to Bandicoot’s clients and the people he works with.

When Tom has a break from IT and web-related tasks he loves a bit of international travelling, while closer to home he can be found hiking, playing video games or ordering takeaways!