16 Questions you need to ask when evaluating a new IT Provider

Finding the right IT fit for your business is tough. It always helps to ask the correct questions, so we have compiled 16 that will help you to successfully gauge the personality and capabilities of the MSPs you are considering. Take a look at each and incorporate the ones that will benefit your business the most!

  1. Why should we work with your Company?
  2. Why shouldn’t we work with your Company?
  3. What are the biggest challenges to a successful partnership?
  4. How does the escalation process work? Do you offer guarantees? What if I am not satisfied with the response time of a particular service ticket?
  5. What end user training do you provide, other than cybersecurity awareness training?
  6. What monitoring do you do behind the scenes for clients?
  7. What does the onboarding process within your company?
  8. What do you believe your differentiators are compared to other IT providers?
  9. Do you use in-house or contracted resources for services?
  10. What would you need for a successful transition to your service?
  11. How often do you meet with your customers for future planning?
  12. We were just hit with ransomware: what would the Disaster Recovery process look like?
  13. A new team member starts at your company. They receive a ticket from our company. What did their induction look like to ensure they are ready and able to effectively manage that request?
  14. How do you monitor customer satisfaction and quality assurance on an ongoing basis?
  15. How often do you raise prices and when did you last raise prices for customers?
  16. We have a new employee starting, what does that process look like for your team? What should we expect and what would you expect from us?

These questions cut through the fluff of sales speak and get right to the needs of your business, allowing you to find an MSP that is capable of propelling your IT to the next level.

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John Burton

IT Technician

About John

John joined our team in March 2024, bringing with him six years experience of working in the manufacturing industry as an IT Technician.

John has a natural aptitude for technology and enjoys helping people by making their work easier and more efficient through technical support and expertise.

As an IT Technician, John plays a vital role in resolving IT-related issues for our clients. Whether it’s troubleshooting device problems, providing technical support, or assisting with projects and installations.

Outside of work, John enjoys going to the Gym, playing his Xbox, cooking, cycling and walking. He’s also known to enjoy the odd alcoholic beverage, especially whilst on holiday!