Case Study: Transforming IT at Prinny Mill Business Centre

Client Overview

  • Client: Prinny Mill Business Centre
  • Industry: Property Management (Business Centre)
  • Location: Burnley, UK
  • Project Date: 2024

Challenges

Prinny Mill was facing growing frustration from its tenants due to unreliable IT support. Multiple suppliers managed different aspects of their IT infrastructure, leading to a disjointed and frustrating experience for both the centre and its tenants.

Key challenges included:

  • Inconsistent IT support, leading to tenant dissatisfaction.
  • Unreliable technicians who failed to resolve issues effectively.
  • Multiple IT suppliers creating a complex management situation.
  • Lack of documentation and configuration backups.
  • Neglected hardware and potential security risks.

Solution

Bandicoot implemented a comprehensive solution to address Prinny Mill’s IT challenges:

  • Initial Audit and Discovery: A thorough IT audit revealed failing hardware, security vulnerabilities, and a lack of documentation.
  • Hardware Replacement: Outdated equipment was replaced with new, high-quality Ubiquiti hardware.
  • Tenant Network Migration: Tenants were carefully migrated to the new network with minimal disruption.
  • Security Enhancements: Security vulnerabilities were addressed to ensure a secure and compliant IT environment.
  • Improved Connectivity: Wi-Fi coverage and speed were improved, providing consistent, high-speed internet access throughout the building.
  • Consolidation of IT Services: All IT services were brought under Bandicoot’s management, providing a single point of contact for all IT needs, including Microsoft 365 licenses, domains, websites, emails, and VoIP services.

Results

The improvements to Prinny Mill’s IT infrastructure resulted in:

  • Improved tenant satisfaction and retention: Reduced complaints and enhanced service quality.
  • Efficient management for Prinny Mill: Streamlined IT management with a single point of contact.
  • Enhanced security and connectivity: A more robust and reliable IT environment for tenants.

Client Feedback

Katie Riley, a tenant at Prinny Mill praised Bandicoot’s services:

I can’t recommend the team at Bandicoot enough, they are really helpful and reliable! Special thanks to Oscar and Luke for the fantastic work they’ve been doing at Prinny Mill recently – outstanding service!

Summary

Bandicoot’s partnership with Prinny Mill has transformed their IT landscape, addressing long-standing issues, improving service delivery, and enhancing tenant satisfaction. By providing a consolidated, reliable, and secure IT environment, Bandicoot has enabled Prinny Mill to focus on its core business while ensuring a positive experience for its tenants.

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