Support Case Studies

Tamarind Tree Consulting

Support

Tamarind Tree Consulting

We supplied Tim with a new Surface Book and provided him with the full Office 365 package with unified email signatures courtesy of Exclaimer and a Microsoft Visio subscription. We also supply his managed antivirus package. After a few months we designed his new website and are now hosting it on our servers, ensuring it […]

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Premier IFL

Support

Premier Freight were not happy with their existing support provider. Their pricing structure wasn’t clear and when we dug deeper into the invoicing, we identified that they were being charged more for their VoIP services than had been quoted. In addition, when support issues were reported, they took a long time to be addressed and […]

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Specialist Training

Support

Specialist Training had, up to our arrival, been supported by another IT consultant. Due to health issues, we had to take on the support role immediately with zero handover. Specialist Training were part way through an Exchange to Office 365 migration and had two servers with some urgent issues to deal with. We completed the […]

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Line Industries

Support

Line Industries SSL certificates

Stuart Bowen used to work with Ceri Williams in Poptel and after they both left for bigger better things, they kept in touch. When Ceri started working at Line Industries, he recommended Bandicoot for hosting support. Since 2007, Bandicoot has looked after the hosting of their Reckitt Benckiser server, migrated the sites for the Paramount […]

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Kingfisher Consultants NW

Support

Kingfisher Consultants IT support

Kingfisher Consultants NW contacted Bandicoot in March 2010 when their existing IT support provider decided to emigrate. There was already a trust between the two companies, with Bandicoot having hosted and designed their website since 2007. Bandicoot supplied, installed, configured and migrated their existing data to a new Dell Poweredge Small Business Server together with […]

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JRC Roofing

Support

JRC IT support

Bandicoot has been providing JRC Roofing with unlimited onsite and remote support since April 2013. Their server is monitored and informs Bandicoot of any problems with their system backups, antivirus or disks. When any issues arise, JRC Roofing know that one phone call will result in either immediate remote support or a prompt onsite visit […]

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Title Role

Support

Title Role IT support

In 2006 Ian Bradshaw asked his website designer for a recommendation for a company to supply install and maintain a new server and computers for his new business venture, Title Role Productions. Ian Winstanley recommended Stuart Bowen of Bandicoot Limited and the new server, three PCs, a laptop, broadband router and antivirus protection. Since January […]

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Euro Pro

Support

Euro Pro/SharkNinja IT support

Bandicoot have been providing IT support to Euro Pro since late 2014, we supplied and maintain an onsite NAS and the majority of their networking equipment. We ensure that their business runs smoothly by remotely monitoring their network and internet connections, this allows us to act quickly if there are any problems.

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