Giga

GIGA

  • The freedom to run your business whilst we manage your security updates and install our antivirus software.
  • The peace of mind that we are monitoring your computers and our expert, qualified technicians are ready to step in, with discounted helpdesk support.
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Tera

TERA

  • Tera also provides the satisfaction of smooth-running IT with unlimited helpdesk support and a guaranteed fix*.
  • The comfort of a fixed price, monthly support plan, including discounted on site-support with a guaranteed response time*.
  • The operational and financial security of an annual, Strategic IT Review, including your personalised, money saving maintenance plan.
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Peta

PETA

  • Peta is our complete IT Support package giving you all that’s in Giga and Tera plus the peace of mind that your data security has been audited by experts.
  • The confidence that you are protected by the best antivirus, phishing awareness training and scam software on the market.
  • The reassurance that your emails and data are securely backed up*.
  • The peace of mind that your business is covered by our Virus Recovery Guarantee*.
READ MORE ABOUT PETA

*Subject to terms and conditions – Please see our Managed Service Agreement

CASE STUDIES

2020-05-21T15:00:44+01:00

GrowTraffic

We work closely with GrowTraffic who rent an office in our Business Centre. They provide SEO services for our website hosting clients. Since they internally have reasonable IT skills, they don’t require Tera and Peta’s unlimited IT support. For this reason we recommended Giga.

2021-02-09T10:29:46+00:00

Chapman Group

We have been supporting Chapman Group since 2007 and have provided all IT hardware, software and support during the last thirteen years and have lately migrated to Office 365.

2020-05-22T11:24:19+01:00

Alphatek

Alphatek became a client in early 2019, following a recommendation from their business consultant. Their infrastructure was aging, undocumented and supported by an engineer that had a full time job elsewhere so communication was unreliable.

OUR IT PACKAGES AT A GLANCE

GIGA TERA PETA
Remote Monitoring Suite Yes Yes Yes
Managed Security Updates Yes Yes Yes
Managed Antivirus Yes Yes Yes
Automatic Fixes No Yes Yes
Helpdesk Support 20% off Unlimited Unlimited
Annual Strategic IT Review 20% off Yes Yes
Office 365 Support 20% off Yes Yes
Security Audit & Report 20% off 50% off Yes
Email Virus and Spam Protection £2.25pm £2.15pm Yes
Phishing Awareness Training £3.45pm £3.45pm Yes
Office 365 Backups Emails and Files £3.45pm £3.45pm Yes
On-site Support/Project Work* 20% off 20% off 20% off

*50% discount on Office 365 migrations for Tera and Peta clients!

All our packages include 20% off on-site and project work!

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WHAT OUR CLIENTS SAY ABOUT US

We moved all our IT support away from another provider in June 2019 after experiencing major problems with support. Bandicoot and the team have been brilliant, working away in the background with a seamless handover and excellent support when we need it. We cannot fault the service and support we receive and I would highly recommend them to any company large or small.

Craig Harker, Axiom Engineering Ltd

Bandicoot Ltd
2020-02-25T10:10:44+00:00

Craig Harker, Axiom Engineering Ltd

We moved all our IT support away from another provider in June 2019 after experiencing major problems with support. Bandicoot and the team have been brilliant, working away in the background with a seamless handover and excellent support when we need it. We cannot fault the service and support we receive and I would highly recommend them to any company large or small.
Thanks for helping massively with our recent migration activities - life savers at a key stage in our recent deployment!!

Jason Howarth, Howarths Estates

Bandicoot Ltd
5
2020-02-25T10:15:57+00:00

Jason Howarth, Howarths Estates

Thanks for helping massively with our recent migration activities - life savers at a key stage in our recent deployment!!

Bandicoot provide us with a fast and reliable support service and the ease of communication and willingness to understand the business they are well-placed to assist us with our development plans and they, for some years, created software and database solutions from quick and simple products to full bespoke operational software applications.


Banks and Lloyd Shipping Ltd

Bandicoot Ltd
2020-07-21T13:41:23+01:00

Banks and Lloyd Shipping Ltd

Bandicoot provide us with a fast and reliable support service and the ease of communication and willingness to understand the business they are well-placed to assist us with our development plans and they, for some years, created software and database solutions from quick and simple products to full bespoke operational software applications.

Stuart & his team provide an effective, local I.T. support service to our business. As an Engineering SME founded in 1993, we have always been imaginative with our use of I.T. within the business. Our systems touch every corner of the operation and it’s imperative that they always run reliably. Keeping them in good shape can be challenging. I have worked closely with Stuart on everything from asset & system logging & documentation, hardware maintenance, disaster recovery planning, data backup, configuration, software solutions, database design & development, CCTV and communications etc. (So pretty much everything I.T.) Having been let down by our previous I.T. support company, I’ve found Bandicoot to be a complete breath of fresh-air. They have been extremely competent, helpful and responsive to all our challenges and on the back of that, I’m committed to including Bandicoot in all our forthcoming & future I.T. Projects. I have been reassured by the level of support provided by Bandicoot to date. It helps me to sleep at night so on this basis, I am happy to personally recommend Stuart and his team to you too.  


Alphatek Hyperformance Coatings Ltd

Bandicoot Ltd
2020-07-21T13:50:39+01:00

Alphatek Hyperformance Coatings Ltd

Stuart & his team provide an effective, local I.T. support service to our business. As an Engineering SME founded in 1993, we have always been imaginative with our use of I.T. within the business. Our systems touch every corner of the operation and it’s imperative that they always run reliably. Keeping them in good shape can be challenging. I have worked closely with Stuart on everything from asset & system logging & documentation, hardware maintenance, disaster recovery planning, data backup, configuration, software solutions, database design & development, CCTV and communications etc. (So pretty much everything I.T.) Having been let down by our previous I.T. support company, I’ve found Bandicoot to be a complete breath of fresh-air. They have been extremely competent, helpful and responsive to all our challenges and on the back of that, I’m committed to including Bandicoot in all our forthcoming & future I.T. Projects. I have been reassured by the level of support provided by Bandicoot to date. It helps me to sleep at night so on this basis, I am happy to personally recommend Stuart and his team to you too.  

Bandicoot have been a breath of fresh air with regard to our IT support. Whether it is sorting out our IT Problems, supplying new equipment or building a new website, Bandicoots technical and Customer service have been excellent.


Suprafilt Ltd

Bandicoot Ltd
2020-07-21T13:56:59+01:00

Suprafilt Ltd

Bandicoot have been a breath of fresh air with regard to our IT support. Whether it is sorting out our IT Problems, supplying new equipment or building a new website, Bandicoots technical and Customer service have been excellent.

We have been using Bandicoot for quite some time now and will continue to do so. They have provided us with excellent ITC support from the very start, being able to resolve any issues we have had with complete professionalism. Support we have received include things such as; technical problems, successful hardware instalments, the best advice and top recommendations.


On initial contact with Stuart, there was an immediate sense of trust, and one thing that appealed to us was that there was no hidden costs or strict contracts to sign.


I have nothing but positive things to say about each member of the team. There is always someone readily available, and the issue is always resolved quickly.


Pleasant and professional attitude from all the team at Bandicoot!


Bowland Ecology Ltd

Bandicoot Ltd
2020-07-21T14:01:50+01:00

Bowland Ecology Ltd

We have been using Bandicoot for quite some time now and will continue to do so. They have provided us with excellent ITC support from the very start, being able to resolve any issues we have had with complete professionalism. Support we have received include things such as; technical problems, successful hardware instalments, the best advice and top recommendations. On initial contact with Stuart, there was an immediate sense of trust, and one thing that appealed to us was that there was no hidden costs or strict contracts to sign. I have nothing but positive things to say about each member of the team. There is always someone readily available, and the issue is always resolved quickly. Pleasant and professional attitude from all the team at Bandicoot!

Bandicoot provide high level IT support. Their response times are quick and effective and they deliver a first class service including the supply of excellent business systems. We have no  hesitation in recommending them to any business.


Finlay Jude

Bandicoot Ltd
2020-07-21T16:56:18+01:00

Finlay Jude

Bandicoot provide high level IT support. Their response times are quick and effective and they deliver a first class service including the supply of excellent business systems. We have no  hesitation in recommending them to any business.

Stuart and his team have really supported us and our IT system over the last 12 months.  This has involved upgrading some of our hardware and software ensuring it is fully supported and secure.  There is more work for us to do however its all done at a pace we can work with and Bandicoot are happy to guide us in the right direction that works for us.  The team are very responsive to help often solving the problem for us immediately though their remote access.    I would not hesitate in recommending Bandicoot to any other business that may need the expertise of Stuart and his team.


Specialist Training & Consultancy Services Ltd

Bandicoot Ltd
2020-07-21T16:58:06+01:00

Specialist Training & Consultancy Services Ltd

Stuart and his team have really supported us and our IT system over the last 12 months.  This has involved upgrading some of our hardware and software ensuring it is fully supported and secure.  There is more work for us to do however its all done at a pace we can work with and Bandicoot are happy to guide us in the right direction that works for us.  The team are very responsive to help often solving the problem for us immediately though their remote access.    I would not hesitate in recommending Bandicoot to any other business that may need the expertise of Stuart and his team.
The guys at Bandicoot expertly performed a fully managed migration from Zoho to Office 365 for SageTech. We were well prepared, new what to expect, and it went without a hitch. Their attention to detail, exceptions handling and skilled support technicians were reassuring and I would thoroughly recommend their services.

Dr Stephen Wileman, Head of Laboratories, SageTech Medical Equipment Ltd

Bandicoot Ltd
2020-11-05T16:38:03+00:00

Dr Stephen Wileman, Head of Laboratories, SageTech Medical Equipment Ltd

The guys at Bandicoot expertly performed a fully managed migration from Zoho to Office 365 for SageTech. We were well prepared, new what to expect, and it went without a hitch. Their attention to detail, exceptions handling and skilled support technicians were reassuring and I would thoroughly recommend their services.
The team at Bandicoot performed an outstanding job supporting my business with email migration from GoDaddy to Office 365. We have been kept informed step by step and it was a very smooth transfer. I would highly recommend their services because of their attention to details, how they have handled my requirement and the continuous support from highly skilled technicians.

Sirka Moore, BDC Moore Ltd

Bandicoot Ltd
5
2020-11-05T16:33:23+00:00

Sirka Moore, BDC Moore Ltd

The team at Bandicoot performed an outstanding job supporting my business with email migration from GoDaddy to Office 365. We have been kept informed step by step and it was a very smooth transfer. I would highly recommend their services because of their attention to details, how they have handled my requirement and the continuous support from highly skilled technicians.


When I started working with Bandicoot, I'd been looking for reliable technical, maintenance and hosting support for the web design side of my business for quite some time.I'd previously been let down by other "techies" due to their lack of communication and very slow response times, which, needless to say, isn't great for business. I was keen to find a team that knew their stuff and wouldn't let me, or my clients down.

Bandicoot came highly recommended by a few different people, so I decided to get in touch - I only wish I'd found them sooner.

My website projects and clients are now in safe hands - I get to concentrate on the stuff I do best, designing websites, confident in the knowledge that Tom and Stuart have my back for everything else.

They are knowledgeable, technically skilled, quick to respond and brilliantly communicative,. I'm never left wondering where my job is up to, or whether they can solve an issue I throw at them - it's usually done before I've had a chance to think about it.

As a busy design business, this is invaluable.

If you're looking for all-round nice people to work with, that know their stuff and won't let you down, give them a call. I guarantee, it will be like having a heavy technical weight lifted off your shoulders.


Kate Pollitt, Desire Branding

Bandicoot Ltd
2020-11-24T15:24:04+00:00

Kate Pollitt, Desire Branding

When I started working with Bandicoot, I'd been looking for reliable technical, maintenance and hosting support for the web design side of my business for quite some time.I'd previously been let down by other "techies" due to their lack of communication and very slow response times, which, needless to say, isn't great for business. I was keen to find a team that knew their stuff and wouldn't let me, or my clients down. Bandicoot came highly recommended by a few different people, so I decided to get in touch - I only wish I'd found them sooner. My website projects and clients are now in safe hands - I get to concentrate on the stuff I do best, designing websites, confident in the knowledge that Tom and Stuart have my back for everything else. They are knowledgeable, technically skilled, quick to respond and brilliantly communicative,. I'm never left wondering where my job is up to, or whether they can solve an issue I throw at them - it's usually done before I've had a chance to think about it. As a busy design business, this is invaluable. If you're looking for all-round nice people to work with, that know their stuff and won't let you down, give them a call. I guarantee, it will be like having a heavy technical weight lifted off your shoulders.


Being stuck in a 3 year contract with our previous IT support supplier, we realised quite early on that their lack of interest in providing us with a reasonable level of “support” meant that we were virtually on our own, with any query being met with the reply that “that isn’t included in your support contract”, but them being unable to provide us with information of what was actually included.

Bandicoot came highly recommended to us by one of our clients, so we decided to contact them and see what they could offer us. Having recently moved to them, it is obviously still early days, but from our first initial meeting with Stuart, we felt much more confident that any IT issues we had would be sorted quickly and efficiently. Stuart and his team appear to be very knowledgeable in all aspects of IT and their support packages are easy to understand and reasonably priced.

Hopefully our business relationship with Bandicoot will continue for many years.


Kneeshaws 2018 Ltd.

Bandicoot Ltd
2020-12-17T09:25:25+00:00

Kneeshaws 2018 Ltd.

Being stuck in a 3 year contract with our previous IT support supplier, we realised quite early on that their lack of interest in providing us with a reasonable level of “support” meant that we were virtually on our own, with any query being met with the reply that “that isn’t included in your support contract”, but them being unable to provide us with information of what was actually included. Bandicoot came highly recommended to us by one of our clients, so we decided to contact them and see what they could offer us. Having recently moved to them, it is obviously still early days, but from our first initial meeting with Stuart, we felt much more confident that any IT issues we had would be sorted quickly and efficiently. Stuart and his team appear to be very knowledgeable in all aspects of IT and their support packages are easy to understand and reasonably priced. Hopefully our business relationship with Bandicoot will continue for many years.
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Bandicoot Ltd
VIEW OUR CASE STUDIES